Return Policy

GlowCage Return Policy

Thank you for choosing GlowCage. We take pride in the quality of our Hikari Display and hope you’re delighted with your purchase. If for any reason you are not entirely satisfied, here are our return policy details:

• Return Window: Items must be returned within 30 days from the date of purchase for a full refund.
• Product Condition: Products must be in their original condition and packaging to qualify for a return.
• Initiating a Return: Please contact our customer service team with your order number and reason for return to start the return process.
• Refunds: Refunds will be issued to the original payment method after the product has been received and inspected by our team.
• Exchanges: For defective parts, we’ll send replacements instead of exchanging the whole item.
• Shipping Costs: Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

Our customer service team is here to help make your return process as smooth as possible. Please don’t hesitate to reach out with any questions or concerns.